Behavioral Health Admission Time Decreased From Days To Hours
Summary: A systems-based approach transformed patient admissions at an addiction treatment facility, reducing wait times by over 90% and revitalizing operations. This case study demonstrates how collaborative process mapping can rapidly identify and eliminate bottlenecks in healthcare delivery while improving both patient access and staff satisfaction.
Problem
Despite strong community demand and reputation, an addiction treatment center struggled with slow admissions, leading to unfilled beds and staff attrition.
Analysis
Through collaborative work sessions, leadership and frontline staff created comprehensive process maps that revealed key bottlenecks, redundancies, and inefficiencies in the admissions workflow.
Intervention
The team developed a visual mapping system using color-coded elements to track cross-functional activities. This approach enabled immediate identification of process improvements and facilitated real-time decision-making by leadership.
Results
- Admission time decreased dramatically from 3-7 days to just 8 hours
- Success led to expanded process mapping for discharge and payment systems
- Improvements drove operational enhancements throughout the following year
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